Effective date: August 2026 Last updated: 2026-05-01

These Terms of Use (“Terms”) govern your access to and use of orowater.com (the “Site”), operated by ORO LABS. By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

1. About us

The Site is operated by ORO LABS, a company registered in Jordan.

Registered office: 55 Eastern House,Abdelrahman Alhajj St.,Swefieh,Amman 11194,JordanCommercial Registration No: 57245VAT No: 30003490General contact: hello@orowater.com

2. Use of the Site

You may use the Site for personal, non-commercial purposes, and for legitimate business enquiries about ORO LABS and its products. You agree not to:

use the Site in a way that breaks the law, infringes anyone’s rights, or breaches these Terms;copy, scrape, mirror, or systematically extract content from the Site, except for ordinary browsing or short, properly-attributed quotation;introduce viruses, malware, ransomware, or other harmful code;attempt to gain unauthorised access to the Site, the servers it runs on, or any connected database or service;use automated means (bots, crawlers, scrapers — other than well-behaved search-engine crawlers respecting our robots.txt) to access the Site;represent yourself as ORO LABS or as authorised by ORO LABS when you are not.

We may suspend or terminate your access to the Site at any time, without notice, if we reasonably believe you have breached these Terms.

3. Intellectual property

All content on the Site — including text, copy, photographs, illustrations, graphics, logos, the ORO and ORO LABS marks, product imagery, video, audio, and the design and layout of the Site itself — is owned by ORO LABS or its licensors and is protected by copyright, trade mark, and other intellectual property laws.

You may:

view, download, and print pages of the Site for your own personal, non-commercial use;share links to the Site.

You may not, without our prior written permission:

reproduce, distribute, modify, adapt, or create derivative works of any Site content;use any ORO or ORO LABS trade mark, logo, or visual asset;use Site content for commercial purposes, including resale or public display.

If you believe content on the Site infringes your rights, please email hello@orowater.com with details and we will respond.

4. Submissions

Information you send us via the Site (including through any contact, enquiry, or trade form) must be true, accurate, and not misleading. By submitting information, you grant ORO LABS a non-exclusive, worldwide, royalty-free licence to use that information for the purpose of replying to your enquiry and operating our business. We handle personal information you submit in line with our Privacy Policy.

5. No professional advice

The Site provides general information about ORO LABS and its products. It is not legal, medical, nutritional, dietary, or other professional advice. You should not rely on the Site as the basis for any decision that needs professional input. Always check product labelling and any applicable regulatory information before purchase or consumption.

6. Product information and availability

We make reasonable efforts to keep product descriptions, specifications, and imagery on the Site accurate. Where we identify an error in product information, we will correct it as soon as practicable. Minor variations may occur (for example, due to artwork updates, regional regulatory variants, or supply changes); the most current information about a specific product is reflected on its current artwork or available via hello@orowater.com. The Site does not constitute an offer to sell. Any sale of ORO LABS products is governed by a separate written agreement between ORO LABS and the buyer (typically a distributor, retailer, or hospitality customer).

7. Third-party links and services

The Site may contain links to third-party websites or services. We are not responsible for the content, products, services, or privacy practices of any third party. Following a link to a third-party site is at your own risk, and the third party’s own terms and privacy policy will apply.

8. Disclaimers

To the maximum extent permitted by applicable law, the Site is provided “as is” and “as available.” We make no warranties of any kind, express or implied, about:

the accuracy, completeness, or timeliness of Site content;the availability or uninterrupted operation of the Site;the absence of errors, defects, viruses, or other harmful components;the fitness of the Site for any particular purpose.

Where applicable mandatory consumer law gives you rights that cannot be excluded, those rights are unaffected.

9. Limitation of liability

To the maximum extent permitted by applicable law, ORO LABS, its directors, officers, employees, and agents will not be liable for:

any indirect, incidental, consequential, special, exemplary, or punitive loss or damage;any loss of profits, revenue, business, contracts, anticipated savings, goodwill, or data;any loss arising from your use of, or inability to use, the Site.

For any direct loss or damage we are found liable for, our total aggregate liability arising out of or in connection with the Site is limited to five thousand Jordanian Dinars (JOD 5,000).

Nothing in these Terms limits or excludes our liability for: (a) fraud or fraudulent misrepresentation; (b) death or personal injury caused by our negligence; (c) any other liability that, under applicable law, cannot be limited or excluded.

If you are a consumer, the limits in this Section 9 do not apply to liability that cannot be limited under mandatory consumer-protection law in your country of residence.

10. Indemnity

You agree to indemnify and hold ORO LABS harmless from any claim, loss, damage, or reasonable expense (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Site. This Section 10 does not apply where you are using the Site as a consumer, sole trader, or other natural person not acting as a business.

11. Changes to the Site or these Terms

We may update or change the Site, its content, or these Terms at any time. The “Last updated” date at the top of these Terms tells you when. If a change materially reduces your rights, we will post the updated Terms on the Site at least 30 days before they take effect, and you may stop using the Site at any time during that period without consequence. For non-material changes (for example, clarifications, formatting, or contact-detail updates), continued use of the Site after the change means you accept the updated Terms.

12. Suspension and discontinuation

We may suspend, withdraw, or restrict the availability of all or any part of the Site for business or operational reasons, without liability.

13. Governing law and jurisdiction

These Terms, your use of the Site, and any dispute or claim (including non-contractual disputes) arising out of or in connection with them, are governed by the laws of theHashemite Kingdom of Jordan.

The courts of Amman, Jordan, have jurisdiction to hear any such dispute, and you and ORO LABS each submit to that jurisdiction.

If you are a consumer based in the EU, the EEA, or the UK, nothing in this Section 13 deprives you of:

the protection of any mandatory consumer-protection rules of the country in which you live; oryour right to bring proceedings in, or be sued in, the courts of the country in which you live, where mandatory consumer rules give you that right.

If you are a consumer based in Jordan, nothing in this Section 13 deprives you of the protection of any mandatory consumer rights under Jordan’s Consumer Protection Law No. 7 of 2017.

14. Severability

If any provision of these Terms is found unlawful, void, or unenforceable, the remaining provisions stay in full force. The invalid provision will be replaced with a valid one that comes closest to its commercial intent.

15. No waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision or of any other.

16. Entire agreement

These Terms, together with our Privacy Policy, are the entire agreement between you and ORO LABS regarding your use of the Site, and supersede any prior agreement on that subject.

17. Contact

Questions about these Terms:

Email: hello@orowater.comPost: ORO LABS, 55 Eastern House, Abdelrahman Alhajj St., Swefieh, Amman 11194, Jordan